Terms and Conditions

1. Who we are

Leadkita ("Leadkita", "we", "us") is operated by [REGISTERED BUSINESS NAME], with a place of business at [COMPLETE PHILIPPINE ADDRESS]. You can reach us at support@leadkita.com.

By subscribing to Leadkita or using the platform we give you access to, you agree to these terms. If you do not agree with them, do not subscribe.

2. What a subscription buys

A Leadkita subscription is a licensed seat on a marketing platform, and nothing else. Depending on the plan you choose, that includes a CRM, pipelines, a conversations inbox, calendars, funnels and websites, forms, automation and workflows, email marketing within your plan's monthly limit, and the ads tool we call AI Ad Launcher.

The features included in each plan are the ones listed on our pricing page at the time you subscribe. We may add features. If we remove a feature that was material to your plan, you may cancel under section 6 and you will not be charged again.

3. What it does not buy

This is the part people miss, so we say it plainly. A subscription does not include any work performed by a person. Specifically, it does not include:

• Setting up or configuring your account
• Building funnels, websites, workflows, automations or campaigns
• Snapshots, templates or pre-built assets
• Training, tutorials, onboarding calls or coaching
• How-to support of any kind, on any plan
• Connecting or repairing your Facebook, Meta Business or Google accounts
• Your advertising spend
• Your domain name

All of the above is available as separate paid work at the prices published on our price list. Support on a subscription covers account and billing matters only: you cannot log in, a feature you pay for is missing, your payment failed, an add-on has not been switched on, or something on the platform is broken.

4. Your account and your data

You are responsible for your login credentials and for anyone you invite into your account. Keep them secure and tell us immediately if you believe they have been compromised.

Your data is yours. Your contacts, content and records belong to you, and we claim no ownership over them. We access your account only when you ask us to, when we need to for billing or provisioning, or when we are investigating a suspected breach of these terms.

How we handle personal information is set out in our Privacy Policy.

Export before you cancel. When a subscription ends we may deactivate or delete your sub-account and the data in it. See section 6.

5. Billing and renewal

• Monthly only. There are no annual plans and no lock-in period.
• Prices are in Philippine Pesos and include VAT where VAT applies.
• Recurring payments are collected through PayMongo using Maya or a debit or credit card. Your billing date is the date of your first successful payment, and you are charged on the same date each month.
• We never see or store your card number. PayMongo collects and stores payment details on its own systems.
• GCash is available for one-time payments only, because it cannot be charged automatically each month.
• Failed payments. If a payment fails, PayMongo retries it. If it is still unpaid after those retries, we may suspend access to your account until payment succeeds. Your data is retained during a suspension for the period in section 6.
• Price changes. We will give you at least 30 days' notice by email before changing the price of your plan. If you do not want the new price, cancel before it takes effect.

6. Cancelling

You can cancel at any time by emailing support@leadkita.com from the address on your account. Cancellation takes effect at the end of the billing month you have already paid for. You keep access until then, and you are not charged again.

We do not pro-rate or refund a part-used month. See our Return and Refund Policy.

After cancellation we keep your sub-account available for 30 days so you can export your data or reactivate. After that it may be permanently deleted and we cannot recover it. Export anything you need before you cancel.

7. Premium features and usage charges

Some features are billed by usage rather than by month. These include advanced automation steps, AI features and WhatsApp messaging. They are switched off on every account by default and are never enabled unless you ask for them.

If you ask for one:

• We will tell you the exact per-use price in writing before anything is switched on.
• There is a one-time PHP 500 fee to enable a feature, which covers connecting your billing, setting the limits and testing it.
• You pay your own usage. It is charged to a payment method you attach to your own account, at the platform's cost plus 5%, which covers the card processing fee we are charged.
• You can ask us to switch a feature off at any time.

Usage charges are not part of your monthly subscription price and are not capped by it.

8. Fair use

Automation on this platform is billed per action and has no automatic spending limit. A misconfigured workflow can loop and generate a very large charge in a short time.

Because of that:

• Usage generated by your account is your responsibility, including usage caused by a workflow you built incorrectly.
• We may pause or disable a workflow, automation or feature without notice if it is generating usage at a rate we consider abnormal. We will tell you as soon as we have done it and explain why.
• We may set a daily usage limit on an account and pause activity above it.

This exists to protect you from a bill you did not intend, and to protect us from one we cannot recover.

9. Advertising, and what you are responsible for

Ad spend is never part of a subscription. You pay Facebook, Meta, Google or any other ad platform directly, using your own payment method, and you set your own daily budget. We never hold, bill or control your ad budget.

You are responsible for:

• Your own Facebook Page, Meta Business Manager, ad account and Google Ads account
• The accuracy and legality of everything you advertise
• Complying with the advertising policies of each platform you use
• Any suspension, rejection or restriction those platforms apply to your accounts

We do not guarantee advertising results. No claim about leads, cost per lead, sales or revenue is made or implied by us, and results depend on your offer, your market, your budget and factors outside anyone's control.

10. Acceptable use and suspension

You may not use Leadkita to:

• Send unsolicited bulk email, or email to purchased, scraped or rented lists
• Send anything unlawful, deceptive, defamatory, or infringing someone's rights
• Impersonate another person or business
• Distribute malware, or attempt to break, probe or overload the platform
• Resell or sublicense your access to someone else without our written agreement

Email abuse is the one we enforce hardest, because a single sender damages email delivery for every other customer on the platform. We may suspend an account immediately for it, without a warning and without a refund.

We may otherwise suspend or terminate an account for a material breach of these terms. Where the breach can be fixed, we will normally give you notice and a chance to fix it first.

11. The platform is not ours

We are an independent reseller. We did not build the platform, and the ads tool and CRM are licensed from third-party providers and made available to you under our brand.

This means features, interfaces and limits can change when the underlying provider changes them, sometimes without advance notice to us. We will pass on any notice we receive. If a change materially reduces what your plan includes, you may cancel under section 6.

12. Availability and liability

We aim to keep the platform available, but we do not promise it will be uninterrupted or error-free, and we do not control the infrastructure it runs on. Planned maintenance, provider outages and internet faults happen.

To the fullest extent Philippine law allows, our total liability to you for any claim is limited to the subscription fees you paid us in the three months before the claim arose. We are not liable for lost profits, lost leads, lost data, lost advertising spend, or indirect or consequential loss.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

13. Changes to these terms

We may update these terms. If a change materially affects your rights, we will email the address on your account at least 30 days before it takes effect. Continuing to use the service after that date means you accept the updated terms. The "last updated" date at the top of this page always shows the current version.

14. Governing law

These terms are governed by the laws of the Republic of the Philippines. Any dispute will be brought before the courts of [CITY OF YOUR PRINCIPAL PLACE OF BUSINESS], Philippines. We would much rather sort it out by email first, so please write to us before anything else.

15. Contact

[REGISTERED BUSINESS NAME]
[COMPLETE PHILIPPINE ADDRESS]
Email: support@leadkita.com
Hours: Monday to Friday, 9am to 6pm, Philippine time