Legal
Return and Refund Policy
Last updated
Ang buod, sa simpleng salita
Walang refund kapag nabuksan na ang account mo, kasi buo na ang natanggap mo: ang access. Pero walang kontrata. Pwede kang tumigil anumang buwan at hindi ka na sisingilin ulit. Kung hindi pa nabubuksan ang account mo, buong bayad ang ibabalik namin. Kung kami ang nagkamali, aayusin namin o ibabalik ang bayad.
The short version
Leadkita sells access to software, delivered immediately. There is no physical product, so there is nothing to return. Once your account exists and you can log in, the thing you paid for has been delivered in full.
Instead of refunds, we protect you a different way: monthly billing with no contract and no lock-in. If it is not for you, cancel and you are not charged again. The most you can ever lose is one month.
Monthly subscriptions
| Situation | What happens |
|---|---|
| You paid, but your account has not been created yet | Full refund. Email us before we provision and you get everything back |
| Your account is live and you want to stop | No refund for the current month. Cancel and you keep access until the paid month ends, then you are not charged again |
| You forgot to cancel and were charged again | Full refund of that charge if you tell us within 7 days and have not used the account in that period |
| You were charged twice for the same month | Full refund of the duplicate, always |
| A feature your plan lists was never available to you | We fix it. If we cannot, a full refund of the affected month |
| You are unhappy with your advertising results | No refund. Results depend on your offer, budget and market, and we make no promise about them |
| Your account was suspended for breaking the terms | No refund |
We do not pro-rate a part-used month. If you cancel on day 20, you keep access to the end of that month and nothing is returned for the unused days.
Done-for-you work
Paid build work is a service, and it is priced per job on our price list.
- Before we start: your deposit is fully refundable.
- After we start: the deposit is not refundable, because the time is already spent.
- After delivery: no refund, but we will correct anything that does not match what was agreed in writing, free of charge.
- If we do not deliver what was agreed and cannot put it right, you get a full refund of what you paid for that job.
Activation fees and usage charges
The PHP 500 fee to switch on a premium feature covers work we do once: connecting your billing, setting the limits and testing it. It is refundable before we switch the feature on, and not after.
Usage charges are not refundable. They are charged to your own payment method for activity your account actually generated, and we have already paid the platform for them. The exception is a charge caused by a fault on our side, which we will refund in full.
If a workflow you built loops and generates usage you did not intend, that usage is still yours, as set out in the fair use section of our terms. Tell us quickly and we will pause it, but we cannot reverse what has already been charged.
Advertising spend is never refundable by us
Your ad budget is paid directly to Facebook, Meta or Google using your own payment method. We never receive it, hold it or control it. We cannot refund it, and any dispute about ad spend is between you and that platform.
How to cancel
Email support@leadkita.com from the address on your account and say you want to cancel. No form, no retention call, no notice period. We confirm by email within one working day.
Cancel at least 48 hours before your billing date to be certain the next charge does not go out. Your access continues to the end of the month you have paid for. Your account stays available for 30 days afterwards so you can export your data, then it may be deleted.
How to request a refund
Email support@leadkita.com with the email address on your account, the payment date and amount, and what happened.
- We reply within 2 working days.
- Approved refunds are sent back through PayMongo, to the original payment method. We cannot send a refund to a different card, wallet or bank account.
- PayMongo typically takes 5 to 10 working days to return the money, and the timing after that is up to your bank or wallet provider.
- Refunds are issued in Philippine Pesos for the amount actually charged.
If you disagree with a decision
Reply to us first and say why. We will look at it again, and if we got it wrong we will fix it. Philippine consumer protection law applies to this policy, and nothing here removes a right you have under it.
Please write to us before filing a chargeback with your bank. A chargeback freezes the account while it is investigated, and it is slower for you than an email to us.
Contact
[REGISTERED BUSINESS NAME]
[COMPLETE PHILIPPINE ADDRESS]
Email: support@leadkita.com
Hours: Monday to Friday, 9am to 6pm, Philippine time